Shipping Policy

Last updated: September 9, 2026

This policy applies to orders placed with Astelle at myastelle.com. Contact info@myastelle.com with shipping questions.

Destinations and shipping charges

Shipping is free worldwide with no minimum order, through our automatic 100% shipping discount. It applies to one-time orders and subscription deliveries, and can combine with eligible product or order discounts. Available destinations and shipping methods are shown at checkout. Taxes, customs duties and import charges are separate. A destination is not supported if checkout does not provide an available shipping method.

Order processing

Our standard processing window is 3–5 business days after payment and order details are verified, excluding weekends and public holidays. Processing is separate from carrier transit time. A different processing window will apply if it is clearly disclosed for an item before purchase.

Delivery estimates and delays

Carrier delivery dates are estimates, not guarantees, unless a service is expressly sold as guaranteed. Customs, weather and carrier disruptions may affect transit. If no transit estimate appears at checkout, contact us before ordering if you need delivery by a particular date. We will notify you of a material dispatch delay and provide the cancellation or refund options required by applicable law. Nothing in this policy removes your statutory rights for delayed or undelivered orders.

Order details and tracking

Please check your shipping address before placing an order. Contact us promptly to request a correction; we cannot guarantee changes after processing begins. Where tracking is available, we will send it using the contact details on your order. Tracking may take time to update after the carrier receives the parcel.

Incorrect addresses and returned parcels

If a parcel is returned because you supplied an incorrect address, declined delivery or did not collect it, contact us to arrange a resolution. Where permitted by law, you are responsible for the actual additional shipping costs caused by those circumstances. We will explain any reshipment charge before asking you to pay it. This does not apply to an error made by Astelle.

Customs and import charges

International orders may attract duties, import taxes or carrier handling charges. Charges collected at checkout will be identified there. Unless stated otherwise before purchase, charges not collected at checkout are the recipient’s responsibility, to the extent permitted by law.

Lost, damaged or missing orders

If your package is delayed, marked delivered but missing, or arrives damaged, contact us promptly with your order number. We will investigate with the carrier and provide the appropriate resolution. A tracking status alone does not waive your rights. Please keep damaged packaging and products while we review a claim.