Returns & Refunds

Last updated: September 11, 2026

Evenlight: 30-day satisfaction returns

Email info@myastelle.com with your order number and reason within 30 days of delivery. Obtain authorization and our return address, then ship within 14 days. Return the jar, lid and at least 15 of its original 30 patches. Customers pay return postage; tracked shipping is recommended. After inspection, eligible jars are refunded at their discounted purchase price plus applicable tax to the original payment method within 10 business days. No deduction is made for shipping advertised as free. Each subscription delivery has its own window; returns do not cancel renewals. These voluntary terms apply to orders placed after publication; earlier orders retain their original terms. Statutory rights, including remedies for faulty, unsafe, damaged or incorrect goods and mandatory cancellation rights, are unaffected.

Evenlight purchases follow the satisfaction-return conditions above. The voluntary return conditions below apply to other Astelle products. Earlier orders retain the terms offered when purchased. Statutory rights are unaffected.

14-day return request window

For a change-of-mind return, email info@myastelle.com within 14 calendar days after delivery. Include your order number, the item you wish to return and the reason. Items must be unused, unopened, with all hygiene or safety seals intact, and in their original packaging with any included accessories.

Products excluded from voluntary returns

For hygiene and safety reasons, opened or used cosmetics, skin-care products, scalp-care products, supplements, dissolving strips and serum patches are not eligible for change-of-mind returns. Items clearly marked final sale before purchase and gift cards are also excluded from voluntary returns. These exclusions do not apply where an item is defective, damaged, incorrect or otherwise subject to a mandatory legal remedy.

Return authorization and postage

Please contact us before sending a return. We will provide authorization and the correct return address. Do not send products to a supplier, manufacturer or an address printed on the shipping parcel unless we instruct you to do so. Ship an approved voluntary return within 14 calendar days after authorization, unless we agree otherwise in writing.

You pay return postage for a change-of-mind return. Original shipping charges are not refundable for voluntary returns, except where required by law. We recommend a tracked service and suitable protective packaging. We do not charge a restocking fee for a return that meets this policy.

Inspection and refunds

We inspect returned items against the eligibility conditions above. If an item does not meet those conditions, we will explain why a voluntary refund is declined and discuss available options. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return, or sooner where law requires. Your bank or payment provider may need additional time to post the credit. Refunds reflect the amount actually paid for the returned item, including applicable discounts.

Damaged, defective or incorrect items

Contact us promptly if an item arrives damaged, is defective, or is not what you ordered. Your order number, a description and photographs where reasonably available help us investigate. Please retain the item and packaging. We will provide the remedy required by law, which may include a replacement, refund or other appropriate resolution, and cover necessary return costs where the issue is our responsibility. There is no 14-day limit on a claim where the law provides a longer period.

Exchanges and order cancellations

We do not offer direct exchanges for change-of-mind purchases. Request an eligible return and place a separate order for the desired item. To request cancellation or an address change, contact us as soon as possible. We will try to help before dispatch, but cannot guarantee that processing can be stopped. This does not restrict any statutory cancellation right.

Mandatory rights

Any non-waivable consumer guarantees, withdrawal rights, refund rights or other protections applicable to your purchase take priority over conflicting terms in this policy. Contact us if you believe a statutory right applies to your order.